Shipping policy

Shipping & Returns Policy

At ShakeStream, we are committed to getting your orders to you as quickly and reliably as possible. This policy explains our shipping process, estimated delivery times, and how we handle returns.

1. Order Processing Time Processing time is different from shipping time. Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day. This time is used to verify your order, prepare the item, and hand it off to the shipping carrier.

2. Shipping Method & Estimated Delivery Times

We proudly offer Free Standard Shipping on all orders.

Our products are fulfilled directly from our international manufacturing partners. Once your order has been processed and shipped, standard delivery typically takes 10 to 15 business days, depending on your location.

Please note: Delivery times are estimates and not guarantees. Shipping timelines may vary due to customs processing, carrier delays, weather disruptions, or seasonal shipping demand.

3. Tracking Your Order Once your order ships, you will receive an email containing your tracking number and a link to track the shipment. Tracking updates may take 24 to 48 hours to appear after the package is scanned by the carrier. If you do not see updates immediately, please be patient as the system catches up.

4. Incorrect Shipping Address Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrectly provided addresses. If a package is returned to us due to an address error, additional shipping fees may apply to reship the item.

5. Return Shipping Costs & Proof of Damage

We want you to be completely satisfied with your electric shaker, but we also have clear guidelines for return shipping:

  • If we made a mistake: If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will cover the cost of return shipping. Note: We require clear photo or video evidence of the damage/defect before approving the return or offering a replacement.

  • If you changed your mind: If the return is requested for other reasons (e.g., you simply don't want the product anymore), the customer is responsible for covering all return shipping costs.

6. Delayed or Lost Packages If your order has not arrived within the estimated delivery window, please contact our support team. We will investigate the shipment with the carrier. If a package is officially confirmed lost by the carrier, we will gladly arrange a replacement or a full refund.

Contact Us If you have any questions about your order, tracking, or our policies, please reach out to us at shakestreamsupport@gmail.com. Our team aims to respond within 24 business hours to ensure your order arrives smoothly.